What action is required if a Windows host receives multiple aid values in CrowdStrike Falcon?

Receiving multiple aid values on a Windows host indicates that there may be multiple installations of the Falcon agent on that system. Each installation would generate a unique agent identification (aid) value, which the CrowdStrike Falcon platform tracks for management and reporting purposes.

When multiple aid values are observed, it is important to confirm whether there indeed have been multiple installations. This step is crucial because it helps identify whether the situation stems from an error in the installation process or any other irregularities in how the Falcon agent was deployed. By confirming that multiple installations have occurred, you can then proceed to investigate the need for remediation, such as performing clean-up of redundant installations or re-deploying the agent properly.

Other options, such as reinstalling the agent or checking for installation errors, might seem relevant but do not address the fundamental issue highlighted by multiple aid values. Merging installations is also not a recognized procedure within the CrowdStrike platform, as each agent is expected to have a unique aid for tracking and security purposes. Thus, confirming multiple installations is the essential first step to resolving the problem.